Account & privacy

Delete your IGC Loyalty account

This page explains how to request deletion of your IGC Loyalty app account and associated personal information.

How to request account deletion

In the app: sign in and open Profile → Settings → Delete account, then follow the confirmation steps.
Without access to the app: send an email from the address associated with your account to simon@igcloyalty.com, with the subject Delete my IGC Loyalty account. State that you wish to delete your account. We may ask you to confirm account ownership before processing the request.

What happens to your data

After your request is verified and processed, access to your account will be disabled and the personal profile information associated with the account, including your name, email address, optional phone number, profile photo and linked sign-in details, will be deleted or de-identified as applicable.

Some records may be retained when necessary to meet legal, accounting, fraud-prevention or dispute-resolution obligations, such as purchase and redemption transaction records. The retention period depends on the applicable requirement.

Treasures and location photos you submitted may remain available in the game without a public association with your deleted account, subject to applicable privacy rights and any identifiable personal information they contain.

Processing time: We aim to complete deletion of eligible personal data within 30 days after verification, unless a longer period is legally required. You may request an update using the email above.

For more information about privacy and your rights, read our Privacy Policy.